General Conditions of Sale
Refunds and Guarantees
No refund will be granted after validation of the brief and start of execution of the service, in accordance with the aforementioned article L221-28.
Minor changes are included free of charge for 7 days after delivery, within the limits of what was agreed in the initial brief.
Claims and Disputes
In the event of a dispute or dissatisfaction, the Customer is invited to contact the Service Provider by email at contact.zenbot.tech@gmail.com to find an amicable solution.
In the absence of an amicable resolution, disputes will be submitted to the exclusive jurisdiction of the French courts, in accordance with French law.
Responsibility
The Provider makes every effort to ensure the quality of the service provided. However:
It cannot be held responsible for incorrect installation or integration of the chatbot by the Client (except for supported installation options).
It does not guarantee a specific commercial result (sales, leads, etc.).
The Client remains solely responsible for the use made of the chatbot on its site.
Delivery and execution
The service is carried out within 3 to 5 working days after full receipt of the brief and payment.
The Customer is responsible for providing all information necessary for the proper execution of the order. Any delay due to a lack of information on the Customer's part cannot be attributed to the Service Provider.
Right of withdrawal
In accordance with article L221-28 of the Consumer Code, the right of withdrawal does not apply to:
services fully performed before the end of the withdrawal period,
products/services made to measure according to the Client’s specifications.
By validating his order and submitting his brief, the Client expressly waives his right of withdrawal, once the execution of the service has begun.
Prices and payment terms
Prices are indicated in euros (€) net of VAT (VAT not applicable, article 293 B of the CGI).
Payment is due upon ordering, unless otherwise stated in a quote.
Payment is made:
By credit card via Stripe / PayPal
Or any other means specified on the site
No service will be provided without full receipt of payment.
Nota bene
Last updated: 01/06/2025
These General Conditions of Sale (GCS) govern the contractual relations between:
Kassandra Vujic-Devaux, sole trader – Micro-enterprise
SIRET: 92435103400013
Address: 14 RUE D'ERTSEIN 67100 STRASBOURG
Email: contact.zenbot.tech@gmail.com
(hereinafter referred to as "the Provider")
and any natural or legal person purchasing a service offered via the zenbot.tech website (hereinafter referred to as "the Customer").
Description of services
ZenBot is a turnkey AI chatbot creation solution, customized according to the Client's needs.
The offer includes in particular:
Configuring an AI chatbot based on an order form
Personalization of responses
Delivery within 3 to 5 working days after validation of the brief
Self-installation by the Customer (or optional assisted installation)
Details of the services are provided on the sales page or in the order form. The Service Provider reserves the right to modify its offers at any time.